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Thank You for your
order.
PLEASE CHECK YOUR SHIPPING
ADDRESS NOW! If your package ships and we have to re-route the package to a
different address when your package is in transit, UPS now charges a $10.00
re-routing fee. This fee will be applied to your credit card if we have to
re-route your package.
Please save or print this
as your packing slip to verify your order on arrival. You will receive an email
with your tracking number when the item is shipped. We will make every attempt
to ship within 48 hours if we have the item in stock. IF YOU NEED THIS ITEM TO
BE RUSH SHIPPED, PLEASE KEEP IN MIND EXTRA SHIPPING CHARGES MAY APPLY. CONTACT
customer service at
orders53@gmail.com or call 1-708-824-1402 TO LET US KNOW, we need to
know before 1:30 pm if you need your order to be expedited quickly. It also
depends if the product is in stock. It usually takes 3-5 days for standard UPS
shipping. We now ship smaller packages via USPS Priority mail. If an item is out
of stock, it usually takes 3-5 working days for us to get that item in,
therefore it may take up to 15 days (counting week-ends) before you receive your
item. If it takes more then this and you are not notified by email or phone the
reason why, you have the right to cancel your order so you can shop elsewhere.
Feel free to email
customer service at
orders53@gmail.comabout your order.
Thank You.
SALES POLICY
Thank you for shopping
with us, our
customers mean the world to us. To keep our prices low, we have adopted the
following terms:
Return Policy:
We offer a 30 day return policy on some items. We reserve the right to deny
returns. If we choose to accept returns, there may be a 15% restocking charge.
Freight charges are non-refundable. Returns are negotiated on an individual
basis. Please contact us at
orders53@gmail.com or call us at 708-824-1402 to state the nature of
your return request. Call Customer Service at 708-824-1402 and have the order
number in question available when you call. All returns, other than defective
products, must be unopened, in original packaging and in re-sellable condition.
Credit, minus freight and restocking charges if any, will be issued after the
receipt and inspection on all items in question.
RETURNS:
In the event that your item was damaged in transit to you, a claim must be made
upon delivery to the UPS driver and to us. All freight claims are your
responsibility; check your package for damage BEFORE signing. This makes
it easier for you to make your freight claim with UPS. You can contact UPS at
1-800-PICKUPS. If the item has a manufactured flaw, please contact us within 7
days at 708-824-1402 and we will help you get a replacement item from the
manufacturer of the product. All manufacturers’ replacements are at the
manufacturers’ discretion. We can not be held responsible for any damages due to
handling, misuse of a product or damages resulting from misuse or improper
handling of any product sold.
Shipment Errors:
If you have received the wrong product due to our error, please contact us
immediately.
PAYMENT:
A valid Visa, MasterCard or American Express Number must be furnished. Your
billing will be from: VILLAGE SUPPLIES, LTD. 3802 West 127th Place, Alsip, Illinois
60803. Illinois customers are subject to 8.5% sales tax.
BACK ORDERS:
Sometimes a manufacturer or distributor cannot get their goods to us in a timely
manner. In that event, we will cancel your back order within 15 days so you are
free to try to find the item elsewhere, or re-submit your order to us.
Order tracking: Please contact customer service at
orders53@gmail.com or call us at 708-824-1402 for any tracking
information. Please check your e-mail for a UPS Quantum view notification before
contacting us. UPS will e-mail you your tracking number the evening that your
package ships from our warehouse.
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